B2B Lead Generation | Contact Centre Solutions | Sheffield UK
LADING FLUENT
  • B2B
    Lead Generation

  • Customer Contact
    Centre Solutions

  • Digital Marketing
    Agency

  • Business Development
    Consultants

WHO WE ARE

Fluent is a multi-channel contact centre providing businesses with innovative and powerful ways to communicate with customers. We are trusted by a number of prestigious brands year on year to deliver high level customer interaction through outbound and inbound services, helping to improve customer rapport and create long term profitable relationships. Fluent has devised a model that delivers both proactive and reactive customer engagement at anytime, on any device. Our customer contact centre has the capability to provide multi-channel interaction through web chat, email, digital marketing and traditional voice communication.

Technology & Innovation
Our contact centre is built on a next generation infrastructure using the latest social and digital platforms and cloud based technologies to provide powerful tools to enable real time multi-channel customer interactions. Our choice of cloud based technology provides a fully resilient disaster recovery and secure data solution so our clients never need worry about loss of service, down time or data compromise.

Our People
As a people focused business we understand the importance of our staff having the right tools to do the job and the relevant training to deliver incredible customer interaction. With this in mind our investment in technology, training and a comfortable work environment is uncompromised, making for a happy, motivated work force.


WHAT WE DO

HERE ARE SOME FLUENT STATS

80+
HAPPY CLIENTS

All our partnerships are built on success, so it’s no surprise we’ve got very happy clients!

15K
CONVERSATIONS A WEEK

Our customer contact team turn these conversations into conversions.

89
YEARS EXPERIENCE

Our skilled management team has the market knowledge and intellect to get you to the top.

99+
COFFEES PER DAY

Well our creative flair and energy has to come from somewhere!

CAMPAIGNS THE FLUENT WAY

0
START
1
CREATE

Success is built in the foundations of a project. Our highly creative consultants will work with you to design a customer engagement strategy tailored to your business.

2
ENGAGE

Intelligent and responsive customer interactions take place across multiple platforms to stimulate the exchange of meaningful information.

3
DISCOVER

We’ll use compelling BI and MI to help understand current customer behaviour - such as market perception and needs analysis to formulate future business growth modelling.

4
MEASURE

Our powerful analytics tools will measure project performance and provide in depth data to benchmark success and ROI rates.

CLIENTS

Daisy Group
DHL
Kelway
Proact
NHS
CA
MLS
The Access Group
Paragon Skills
Enable Finance

CONTACT

LET'S DISCUSS
  • 1st Floor, St James House, S1 2EX Sheffield
  • 0114 3030560